Frequently Asked Questions
Everything you need to know about shopping with Steve Madden Canada.
What are your shipping options within Canada?
We offer standard shipping across all Canadian provinces. Orders over $125 qualify for free standard shipping, while a flat rate applies to orders below this threshold. Express shipping options are also available at checkout for faster delivery.
What is your return policy?
We accept returns for unworn merchandise within 30 days of the purchase date. Please note that items marked as 'Final Sale' cannot be returned or exchanged. Returns can be processed through our online portal or at any Steve Madden retail location in Canada.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website. You can also track your order status by logging into your account on our website.
Do you offer price adjustments?
Yes, we offer a one-time price adjustment if an item goes on sale within 7 days of your original purchase date. The item must be in stock in the same style and size to qualify for the adjustment.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also support digital payment methods such as PayPal, Apple Pay, and Afterpay for interest-free installments.
How do I find my correct shoe size?
Most of our styles run true to size, but fit can vary by design. We provide a comprehensive size guide on every product page to help you compare US, EU, and UK sizing to ensure the perfect fit.